Privacy Policy
Last updated: 13 January 2025
Melanie Lewis Home ("we," "us," or "our") values your privacy and is committed to protecting your personal data. This privacy policy explains how we collect, use, and protect your information when you visit our website and purchase our hand-painted lampshades.
1. Who We Are
We are Melanie Lewis Home, a UK-based business specialising in hand-painted lampshades. Our website is hosted by Big Cartel, and we process payments through Google Pay, PayPal, and Stripe.
For questions about this privacy policy or your data, you can contact us by email at [email protected].
2. What Data We Collect
When you interact with our website, we may collect the following personal data:
- Name
- Address (for delivery and billing purposes)
- Email address
- Telephone number (optional, for order communication)
We do not collect any sensitive personal data.
3. How We Use Your Data
We collect and use your personal data for the following purposes:
- To process and fulfil your orders, including delivery.
- To communicate with you about your order, updates, or customer service inquiries.
- To comply with legal or regulatory requirements.
We do not use your data for marketing purposes unless you have explicitly opted in to receive marketing communications.
4. How Your Data Is Stored and Shared
Website Hosting
Our website is hosted by Big Cartel, which may process your data as part of its hosting services. For more information, please review Big Cartel’s privacy policy.
Payment Processing
We use Google Pay, PayPal, and Stripe to process payments. These providers handle your payment information directly and securely. We do not store any payment details on our servers. Please review their respective privacy policies for more information.
Data Sharing
We may share your data with third parties only in the following situations:
- Delivery Providers: To ship your order.
- Legal Obligations: If required to comply with a legal obligation or to protect our rights.
5. Your Rights
Under UK and applicable data protection laws, you have the following rights:
- Access: Request a copy of your personal data.
- Correction: Request corrections to inaccurate or incomplete data.
- Erasure: Request that we delete your personal data, subject to legal obligations.
- Restriction: Request restriction of processing in certain circumstances.
- Portability: Receive a copy of your data in a portable format.
- Objection: Object to the processing of your data in specific situations.
To exercise your rights, contact us at [email protected].
6. Data Security
We take reasonable steps to protect your data from unauthorised access, use, or disclosure. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Data Retention
We will retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy or as required by law.
8. International Data Transfers
If you are located outside the UK, please note that your data may be transferred to and processed in the UK. By using our website, you consent to this transfer.
9. Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.
Contact Us
If you have any questions or concerns about this privacy policy, please contact us at [email protected].